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How we work

Arrival
Please arrive 15 minutes prior to your appointment to register. Please be aware that if you arrive late, the time of the appointment will be shortened in consideration of the next customer.

Cancellations
If you need to change or cancel an appointment, we ask that you give us 24 hours’ notice or the full cost of the treatment will be charged. Please note that we request credit card details to secure bookings.

Health conditions 
Please advise us of any health conditions and any medication you are taking. Please inform your therapist if you are pregnant as some of our products contain high quantities of essential oils. 

Baby or toddler on board
You are more than welcome to bring your little one on Tuesdays and Thursdays to enjoy both a treatment and free billingual babysitter service while enjoying your treatment.

Beauty parties
Our beautyloft is also available for private hire; if you are looking for a unique space to host your next beauty event (babyshower, teenager manicure and make up party, friends beauty night etc ask our beautyloft manager for details

Gift vouchers
Gift vouchers are available to purchase from our beauty loft for any amount or treatment of your choice. They are valid for 12 months (expiry date stated on the card) and are non-refundable.